Rato Guras E-commerceTerms and Conditionss

Welcome to our Second-Hand Goods E-commerce platform Rato Guras! Before you start using our services, we request that you carefully read and understand the following terms and conditions, as they govern your use of our website and any transactions made on it. By accessing and using our platform, you agree to comply with these terms and conditions.

1. Eligibility: To use our services, you must be at least 18 years old or of legal age in your country of residence. If you are under 18, you may use the platform with the involvement and consent of a parent or guardian.

2. Account Registration: Creating an account is required to make purchases and sell items on our platform. You are responsible for providing accurate and up-to-date information during the registration process. Keep your login credentials confidential and notify us immediately if you suspect unauthorized access to your account.

3. Buying and Selling: a. Buying: When purchasing second-hand goods, carefully review the product descriptions and images provided. Once an order is placed, it cannot be canceled or modified. b. Selling: As a seller, you must accurately describe the items you wish to sell and ensure they are in the condition specified. Misrepresentation or selling prohibited items may result in the suspension of your account.

4. Product Descriptions: We strive to provide accurate and detailed product descriptions. However, please note that second-hand goods may have signs of wear and tear. The condition of each item is described to the best of our ability, and we encourage buyers to review these descriptions before making a purchase.

5. Payment and Fees: a. Payment: All transactions are processed in the currency specified during checkout. We accept various payment methods, and you must ensure sufficient funds for successful purchases. b. Fees: Sellers may be subject to transaction fees or commissions for items sold on our platform. These fees are outlined in our seller guidelines.

6. Shipping and Delivery: a. Shipping: We partner with reliable shipping services to deliver orders to your specified address. Shipping costs may vary based on location and the size/weight of the item. b. Delivery: While we strive for timely deliveries, shipping times may vary depending on your location and external factors beyond our control.

7. Returns and Refunds: a. Returns: If you receive an item in unsatisfactory condition, you may initiate a return within the specified period. Please review our return policy for eligibility criteria. b. Refunds: Refunds are processed in accordance with our refund policy. Allow adequate time for the refund to be reflected in your account.

8. Privacy and Security: Your privacy is essential to us. We collect, store, and process your personal information in accordance with our privacy policy. We implement security measures to protect your data; however, internet-based services carry inherent risks, and we cannot guarantee absolute security.

9. Intellectual Property: All content and materials on our platform, including images, text, logos, and trademarks, are the property of our company or respective owners. Use of our intellectual property without permission is strictly prohibited.

10. Modifications and Termination: We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of the platform after changes implies your acceptance of the revised terms. We also reserve the right to terminate or suspend your account for violations of these terms.

11. Governing Law and Jurisdiction: These terms and conditions shall be governed by the laws of [Your Country/Region]. Any disputes arising from or related to the use of our platform shall be subject to the exclusive jurisdiction of the courts in Biratnagar.

If you have any questions or concerns regarding these terms and conditions, please contact our customer support team for assistance.